How do you calculate usage?


For Check Mate, our 24-hour essay review service, we deduct minutes from your account based on the word count in your essay or report as follows:

Word Count      Minutes deducted     
 0-1000 words  15 minutes
 1001-1500 words    20 minutes
 1501-2000 words  25 minutes
 2001-3000 words  35 minutes
 3001-4000 words  45 minutes
 4001-5500 words  60 minutes
When you Connect Live to a tutor:
  • Your account balance is debited on a per minute basis, and there is no minimum session time
  • You are not charged for set-up time such as being matched with a tutor, and the first minute of every session is free.
  • You will never be charged for more than 60 minutes in a session - even if it takes longer than that to help you with your question.
  • As soon as you finish your session, we stop counting minutes - even though we encourage you to leave feedback.  Naturally, this part is also free.

If you're ever unhappy with the quality of help you receive from our tutors, we will review your session and refund your minutes.  Just get in touch:






Have more questions? Submit a request


Powered by Zendesk